AI Adoption Trends Across Key Global Industries

Q1. Could you start by giving us a brief overview of your professional background, particularly focusing on your expertise in the industry?

I’ve been in IT for over 23 years now. Most of my work has been around AI and digital transformation, helping companies figure out where AI can make a difference. I’ve worked across manufacturing, retail, utilities, and a few other industries. My focus is always on taking AI from being just an idea to something that shows business results. Currently, I head the AI practice at Tech Mahindra, and I manage the overall development of artificial intelligence technologies, establishing enterprise standards and strategies for AI adoption, developing policies that support the responsible and ethical use of AI technology.

Q2. How are you seeing AI adoption vary across key industries like BFSI, telecom, manufacturing, and healthcare?

It’s moving at a different pace in each sector. BFSI is way ahead with fraud detection, credit risk checks, and chatbots. Telecom is using AI for network monitoring and automating customer service. Manufacturing is picking up with predictive maintenance and quality inspections. Healthcare is very promising, but they are careful because of compliance, so we see more work in diagnostics and patient engagement.