AI-Enabled GCCs Transforming Value Chains

Q1. Could you start by giving us a brief overview of your professional background, particularly focusing on your expertise in the industry?

Over the course of my three decades of experience, I have led digital transformation initiatives across global enterprises, including GE, JSW, Vedanta, and Essar, for over two decades. My roles have spanned Chief Digital & Information Officer positions where I built large-scale Global Capability Centers (GCCs), implemented predictive maintenance and Industry 4.0 solutions, and scaled enterprise-wide transformation programs.

Currently, I am the Founder & CEO of Black Moon Advisory & Consulting, advising boards, CXOs, founders, and investors on digital strategy, GCC growth, and Industrial AI adoption.

I also serve as a Non-Executive Director at Inextricable Group and am forming an Industrial Startup Consortium that unites AI and Industry 4.0 startups to deliver integrated solutions across the manufacturing, energy, and supply chain sectors. My expertise lies in bridging digital vision with measurable business outcomes.

Q2. How are AI-enabled GCCs transforming value chains and customer experience management to create competitive advantages in key global markets?

AI-enabled GCCs are shifting from transactional support hubs to value creation centres. By embedding AI into supply chain forecasting, customer interaction, and operational optimization, they…