AI Oversight For Regulated Industries

Q1. Could you start by giving us a brief overview of your professional background, particularly focusing on your expertise in the industry?

I have over 10 years of industry experience, starting in content moderation and progressing to data labeling and AI/ML operations. I’ve worked with both small and large teams—often managing 1,000+ people—focusing on quality, training, and stabilizing products at scale.

Over time, I’ve also worked with AI tools, LLMs, and data-driven systems to improve overall performance. Currently, I’m a Service Delivery Manager, handling operations across North America and Europe for an AI-focused company.

Q2. Across the industry, how quickly is automated AI moderation 'cannibalizing' the headcount of traditional BPO contracts, and is the new 'AI-Training' work filling that revenue gap 1:1?

AI is reducing headcount in traditional BPO roles, especially in areas like customer support, data entry, and basic problem-solving. Much of the first-level work is now handled by automation.

However, it’s not a complete replacement—roles are evolving. You need fewer people, but with higher skills. And while AI-training work is growing, it’s not yet replacing the lost volume 1:1. It’s more specialized and harder to scale.

Q3. In which specific IT service workflows do you believe human delivery…