AI Transforming Managed Services

Q1. Could you start by giving us a brief overview of your professional background, particularly focusing on your expertise in the industry?

I began my career as a Microsoft developer, building Windows tools and websites, before moving into SharePoint development and leading a major migration from file shares to SharePoint.

My career has focused on collaboration and workplace management within MSP environments, helping clients modernize infrastructure and data systems. In recent years, I’ve specialized in cloud and modern workplace technologies—Microsoft 365, Azure, Google Workspace, GCP, and AWS—guiding customers through cloud migrations, infrastructure consolidation, and the adoption of AI tools to enhance productivity and operations.

Q2. How is the integration of AI and automation transforming managed service providers' offerings, particularly in terms of operational efficiency and cost reduction? What are the projected growth rates for AI-powered IT operations within the MSP sector?

The impact of AI is increasing a lot, especially for MSPs, where features like proactive incident detection and resolution are widely appreciated by customers. Features that decrease downtime and optimize resource utilization are the most sought-after features and sometimes become dealmakers or breakers.

AI in security has also improved. Most customers request automatic actions upon threat detection. I think…