Automation for All: Are You Ready?

A major buzzword these days, a citizen developer program (CDP) or "democratization of automation" is a powerful device available in the corporate toolkit to scale up enterprise automation, particularly a Robotic Process Automation (RPA) program.

When done right, it can bring great benefits, increasing workforce productivity and engagement, reducing risk and cost, speeding up value delivery in the enterprise, increasing ROI, and disseminating RPA adoption.

However, CDPs will often be created without a proper strategy and implementation roadmap, leading to poor execution, frustration, and disappointing results.

In this article, we share our learnings and observations from multiple real-life experiences to help you set up a successful RPA citizen developer program, raising awareness of pitfalls and listing actionable steps.

Why establish a Robotic Process Automation Citizen Developer Program?

According to Gartner, a citizen developeris an employee who creates application capabilities (robotic process automation, in this case) for consumption by themselves or others, using tools that are not actively forbidden by IT or business units.

A citizen developer is a persona, not a title or targeted role. The best citizen developers tend to have structured thinking and a tendency or inclination to explore new digital technologies.

RPA Citizen Developer Programs provide…