Building Future-Ready GCCs

Q1. Could you start by giving us a brief overview of your professional background, particularly focusing on your expertise in the industry?

I have spent over 20 years enabling and transforming Global Capability Centers (GCCs) both in India and internationally. My experience covers strategic consulting, operational setup, and developing maturity models for GCCs at leading multinational organizations. I have held leadership roles in HR technology and talent acquisition, with a particular focus on deploying Generative and Agentic AI solutions to improve hiring quality, efficiency, and the overall candidate experience at scale.

Throughout my career, I have actively contributed to content creation, published research papers, and engaged in thought leadership as a speaker and consultant for both educational institutions and enterprises. I have designed comprehensive maturity models, led organizational transformation initiatives, and developed frameworks to reduce bias in AI-driven HR processes. My collaborations with leading institutes and industry bodies reflect my commitment to advancing best practices and strengthening the GCC ecosystem through advisory, research, and consulting work.

My experience is further supported by hands-on implementation of HR analytics and digital transformation projects, as well as contributions to academic journals. This work helps bridge the gap between industry innovation and academic rigor.