Emerging Disruptions in Insurance

Q1. Could you start by giving us a brief overview of your professional background, particularly focusing on your expertise in the industry?

I have over 12 years of experience at Zurich Insurance, progressing from Specialist in Claims to Fraud Expert in the Special Investigations Unit (SIU). I specialize in fraud prevention, auditing, provider negotiations, claims assessment, and compliance across Latin America. With expertise spanning AI, data governance, data protection, innovation, and technological risk, I integrate advanced analytics into fraud detection, ensuring regulatory adherence and operational efficiency in insurance processes.

Q2. What future technological or regulatory disruptions are likely to reprice risk or alter long-term growth prospects for listed insurance providers?

In the insurance industry, there is no doubt that the use of artificial intelligence systems is driving disruptive changes. When developed correctly—with proper data governance, compliance with regulations, and a focus on both customers and employees—these systems optimize operations, delivering greater customer satisfaction tailored to their needs.

The advancement of AI is making significant leaps. The use of AI agents in the sector has shown that companies that successfully implement use cases understand they can go beyond generative AI to manage the resources and opportunities provided by AI-powered agents effectively.