Evolving Landscape Of Indian GCCs
Discover why firms are rethinking their GCC vs SI strategies, the key financial triggers behind this shift, and how GCCs can evolve from cost centers to value creators. Dive in for expert insights on the future of global capability centers.
Q1. Could you start by giving us a brief overview of your professional background, particularly focusing on your expertise in the industry?
I have about 25 years of industry experience. For about 2 decades, I have been part of various forms of GCCs (SAP, SONY, Cargill) and played different roles to build the GCC, as product developer, consultant, project manager, team / people manager, and other leadership roles.
Over the last 5 years, as a partner at wNy, our focus has been on building GCCs - from strategy to operational. We have stood GCCs for Professional services (Accounting), built R&D centers, and tech centers as well. We have also supported organizations in outsourcing to GCCs, as well as in assessing partner vendors to convert them into GCCs.
Q2. Are you seeing a trend of 'Captive Backlash,' where firms are moving away from SIs back to GCCs? What is the primary financial trigger for this?
Many existing GCCs are tech centers, and hence, there is an imminent comparison between GCCs and SIs. The reality is that many new GCCs are not focusing solely on the tech side; they are building holistic capability centers in India. In our case, the focus has…
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