GCCs And AI In Financial Services

Q1. Could you start by giving us a brief overview of your professional background, particularly focusing on your expertise in the industry?

I have experience in the capital markets and financial services industry, both in setting up captive BPO/JVs and also running IT businesses globally for listed Companies. I built my transformation experience during my consulting days for the pharma manufacturing industry, followed by Six Sigma leadership during my GE days.

My prior experience is in running regional and National sales for the Indian auto after-sales market and the Indian medical imaging and medical devices market, respectively.

Q2. In your experience, how can a shift from a 'vendor-markup' JV model to a 'pure cost-center' captive model impact operating margin per assets under management (AUM)?

Both models are successful in their own way. What’s important is understanding where the company is in its journey compared to customers, stakeholders, and competition, and what path it wants to follow. One can make both models work profitably and successfully for its customers.

Q3. How did the 2024–2025 integration of the India hubs specifically improve the Single Point of Entry (SPOE) resolution strategy required by global regulators, and what was the quantified impact on your…