GCCs Transform Outsourcing in India
Global banks are navigating unseen challenges from India’s policy gaps, while AI-fueled insourcing is elevating GCCs to digital frontrunners—redefining global banking and outsourcing norms. Read the full article for all the details.
Q1. Could you start by giving us a brief overview of your professional background, particularly focusing on your expertise in the industry?
Enterprise Global Business, Tech Strategy, Transformation & Delivery Leader with extensive experience in IT Services, Professional Services Consulting, Enterprise Software, and M&A across India, APAC, EMEA, UK, and US markets.
Proven expertise in P&L management ($70Mn–$250Mn) and scaling transformation and delivery operations across multiple geographies. Led teams of 2,500+ professionals, achieving consistent growth and profitability, with strong stakeholder management and board-level influence.
Extensive experience in M&A integration, leading due diligence, transition, and business/operating model transformation for four enterprise software and services acquisitions (>$550Mn revenue base).
Built and scaled GCC/GDC operations, establishing capability centers in India and nearshore locations from the ground up to over 4,000 headcounts. Set up and expanded global Delivery Excellence, Transformation, and Delivery Units, driving multi-million-dollar savings and sustained margin growth.
Demonstrated a strong track record in technology-integrated transformation delivery across digital transformation services—AI, Cloud, Cybersecurity, Automation, Data, ERP/CRM, custom and COTS applications, IoT/IIoT, and IT Infrastructure (Datacenter, Edge Computing). Embedded AI and automation-led delivery models throughout.
Served as Global Portfolio Delivery & Governance Head, managing a $500M+ portfolio across large accounts. Ensured delivery excellence,…
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