Global Capability Centres: Trends & Strategy

Q1. Could you start by giving us a brief overview of your professional background, particularly focusing on your expertise in the industry?

A seasoned HR leader with over 20 years of extensive global experience across various industries, including IT, fintech, e-commerce, and tech. My expertise lies in leading HR Shared Services (HRSS), establishing Global Capability Centres (GCCs), and driving comprehensive HR transformation initiatives. I foster a strong ability to work across geographies and manage large, cross-functional teams while aligning HR strategies with business goals.

Key Expertise Areas

HR Shared Services & Global HR Operations

I have led HR Shared Services functions globally, managing employee life cycles from "hire to retire," including HR operations like payroll, recruitment, talent management, and employee development. My work spans regions such as APAC, EMEA, SEA, and AMER, and I have managed teams of various sizes across these regions, with a strong emphasis on stakeholder management and operational performance.

Organizational Design and HR Transformation

A core strength in my career is driving end-to-end HR transformation by implementing efficient HR operating models, streamlining HR processes through automation, and establishing robust governance frameworks. Playing a pivotal role in setting up HR Shared Services for organizations like Atlassian and…