Streamlining Global Transitions with AI And Best Practices

Q1. Could you start by giving us a brief overview of your professional background, particularly focusing on your expertise in the industry?

I have built extensive experience in both program management and project management, spanning IT services and IT-enabled services (ITES).
My career began in IT services, where I focused on ERP-related project management. I was based in Chicago, with our head office in Bangalore, and was heavily involved in managing ERP projects for global clients.

Following this, I moved to Reliance, where I managed the nationwide CDMA rollout across India—a significant and complex program management initiative. After Reliance, I joined Accenture, focusing primarily on transition management. During my time there, I served as the global transition lead for one of the top five FMCG companies. I was also involved in launching a customized BPO focused on digital marketing as early as 2007, well before digital marketing became a mainstream term.

In addition to these roles, I contributed to innovative projects, including SaaS initiatives in the pharmaceutical sector. This included travel to China to explore opportunities for establishing a global presence in the industry.

Subsequently, I transitioned to Tata Consultancy Services, where I continued my work in transition management. I…