Leading Complex IT & AI Transformations

Q1. Could you start by giving us a brief overview of your career, especially how your work across governance, delivery and large-scale telecom/IT programs shaped your approach to leading complex transformations?

• 30+ years of experience at TCS and more than 35 years in the industry
• As the Global Head, was responsible for Corporate Delivery Governance, ensured the enhancing customer experience through strategic oversight of key transformation programs.
• Provided valuable advisory services at the CXO level, ensuring alignment with our client's strategic goals.
• Taken a proactive approach in managing critical programs that are significant to the CEO and COO,
• Successfully recovered many programs working with customers and the TCS team.
• Offered guidance/ mentoring to business units on large transformation programs even from the deal stage, valued between $25 million and $200 million, helped them to achieve business objectives.
• As Head of the Delivery and Operations of the communication business unit, with revenue of $800 million annually, strived to grow, optimize delivery performance, and improve client satisfaction.
• As Business Head for British Telecom and Vodafone (a $200 million business unit), achieved improved customer relationships, and employee satisfaction, improved top & bottom lines, and expanded into new service portfolios.
• Formed the global pre-sales…