Praise To The Shopping Centre Manager!

The quality and scope of all property management companies have grown exponentially over the past decade across the shopping centres industry.

Technical Area, ESG (Environmental, Social and Governance), HSSEQ (Health, Safety, Security, Environment and Quality), Legal-Contractual, Budgeting, Shopping Experience, Leasing, Rent Collection, GDPR (General Data Protection Regulation), Marketing are today "key performance indicators" of fundamental importance and followed by professionals with specific skills. Today's management companies are highly structured and have outstanding professionalism, just as all the companies that provide specialist services to the world of shopping centres have become highly specialised.

If I take a step back in time, to when I was a mall manager in a market that was still in its infancy, it feels like I've lived in another geological era!

The feeling was that of being a soldier in the front line on the war front, and I'm not exaggerating! The important thing was to survive the "daily war" with the thousands of problems (often impromptu and unplanned) of management without counting on significant help except that of the Country Head, who often played the mentor role. However, being in turn "men or women alone in charge", they could not preside over all the problems…