Procurement Tech: Alice in Wonderland
Alice’s journey illustrates procurement digitization: new tools promise solutions but create complexity. Success requires aligning technology with organizational priorities, culture, and capabilities rather than blindly following trends or advisors.
Alice (my procurement protagonist) was bored. Sitting and daydreaming with her sister (stakeholders?) while business was chugging along….
The processes to link business to the customer and/or the supplier while navigating the internal corporate maze seemed insurmountable. Data was not clean or consistent, new product developments were stressful, requirements changed regularly, suppliers couldn’t cope up while plan changes impacted the smooth flow of goods (and therefore the happiness of all connected to the flow). Not many things but much to ponder about with no solution in sight.
Enter the rabbit – Alice gets a distraction, maybe it’s the competition or a “trusted advisor” – there is hope… oops… down she goes into the rabbit hole. Welcome to the awesome world of digitization, where there will be a solution for all your problems. You already have a system? Worry not, this will sit on top of whatever you have and give you whatever you need. How come you missed this rabbit hole when it was just within reach?
At first, this world is quite alien - you follow the rabbit into his home. With a gentle dose of presentations and trials, it starts to make sense. As you taste the cake…
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